NovoChat Customer Ideas

Feature suggestions for NovoChat 🚀

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  • Workflow

    automations for everyone

    JJ
    #New Feature 🆕

    0

  • Agent Statistics/KPIs (for support)

    Average resolution time, how many messages resolved etc. For agents

    JJ
    #New Feature 🆕

    0

  • Grouping Contacts for Broadcast Feature

    Being able to group contacts on Novochat and subsequently being able to send broadcast messages directly to these groups (instead of selecting WhatsApp contacts one by one for example ). Customers that will be sending multiple broadcasts to the same group but uploading a CSV multiple times to our system is inefficient.

    Clenlin D
    #New Feature 🆕#Improvement 💪#Deal Breaker 💔

    0

  • Masking Phone Number

    Masking phone number into brand name will improve open rate and reduce block number possibility, especially for those customer that already within our database

    DR ADITYA GALIH P
    #New Feature 🆕#Improvement 💪

    1

  • Differentiate between '✓', '✓✓', and 'read'

    Differentiate when a message is sent, delivered, and read.

    Dimas Wahyu B
    #New Feature 🆕#Improvement 💪

    0

  • Instagram DM integration

    Could be good for online shops

    Dimas Wahyu B
    #Integrations 🔗

    0

  • WhatsApp or Messenger or LINE Chat Button

    Allow us to have individual chat app buttons on our website, like WhatsApp button or LINE button. I think this will increase users tendency to click and chat with us.

    JJ
    #Improvement 💪

    0

  • Improved Contact Segmentation

    More advanced way to segment contacts into groups or lists

    JJ
    #Improvement 💪

    0

  • Delete Multiple Contacts

    How can I delete all contacts at once instead of deleting it manually one by one?

    Angga Fernandi
    #New Feature 🆕#Improvement 💪

    0

  • Track revenue gained from messages for Shopify

    Let me track how much extra revenue my abandon cart recovery or winback messages brings me

    JJ
    #Improvement 💪

    0

  • Drip Campaigns: Send a time-based sequence of broadcast messages

    I want to send the 1st message, wait for 2 days (or couple hours), and send the next follow-up message

    JJ

    0

  • Reply Messages from Webhook Server

    I am using webhook to my server but I don't know how to reply from my server?

    Angga Fernandi
    #New Feature 🆕#Improvement 💪#Integrations 🔗

    0

  • Location sharing (Gmaps)

    For businesses who wants to share their location with customer.

    Dimas Wahyu B
    #New Feature 🆕

    0

  • Broadcast WhatsApp messages with Google sheets

    Mass send WhatsApp messages to a list of contacts. Information from Excel or Google Sheets

    JJ
    #New Feature 🆕

    0

  • Bulk Add tags

    Add/Edit tags for each contact in bulk via import contacts

    Angga Fernandi
    #Improvement 💪

    0