Announcements

New updates and improvements to NovoChat.

  1. If you're using NovoChat's WhatsApp automations, we have good news! We just released 2 more new automations for e-commerce.

    • Order Confirmation
    • Shipping Updates

    For order confirmation, it will trigger upon receiving payment (on Shopify).

    For shipping confirmation, it will trigger upon shipping status (on Shopify).

    Simply navigate to Automations > Toggle Automation Type

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    Try it out yourself here

  2. You can also manually add tags to your existing contacts now.

    Simply click Edit and type in the tags to categorize your leads.

    image

    Try it out here.

  3. Add tags when uploading contacts

    Improvement ๐Ÿ’ช

    When uploading contacts into NovoChat, you can upload tags alongside their contact details now!

    This lets you automatically categorize your contacts into different groups.

    imageimage

    Try it here.

  4. Turn off Inbox Notification Sound

    Improvement ๐Ÿ’ช

    You now have the option to turn off the notification sound for incoming messages on NovoChat Inbox.

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  5. Filter Inbox

    New Feature ๐Ÿš€

    You can now filter Inbox messages via Channels. Simply click on the funnel icon.

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  6. Shopify App Launch ๐ŸŽ‰

    New Feature ๐Ÿš€
    Announcement ๐Ÿ“ข
    Announcements - (NovoChat) Shopify App

    Huge news, we just launched NovoChat's Shopify app!

    You can now trigger automated WhatsApp messages based on your customers' actions.

    Here's what NovoChat's Shopify app can do:

    ๐Ÿ’ช Automated WhatsApp messages based on Shopify triggers (think MailChimp for WhatsApp)

    ๐Ÿ’ช E-commerce templates like abandoned cart recovery

    ๐Ÿ’ช Track purchases and revenue from your upsell messages

    If you have a Shopify store, check out the integration here.

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    Shopify integration

    Integrate to Shopify store so that I can have customers' information (eg. order details) to chat with them easily.

    JJ
    Shipped ๐Ÿš€

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  7. New Upload CSV Flow

    Improvement ๐Ÿ’ช

    Uploading contacts via CSV is now improved! You can map your CSV fields to your contact's variables now.

    Here's a quick screenshot of the new flow for Campaigns:

    image

    Navigate to Campaigns > Create new Campaigns

  8. Copy of Announcements - (NovoChat) Shopify Automations - Order Fulfillment

    We revamped the way you broadcast WhatsApp messages!

    If you click on "Campaigns" > "Create New Campaign", you'll see it split into 4 sub-sections:

    • Set Up
    • Select Contacts
    • Content
    • Preview

    This makes it clear and easy for you to set up and launch your broadcast message campaigns!

  9. New Sidebar

    Improvement ๐Ÿ’ช

    Hey guys, if you're reading this, you may have noticed a minor difference in the NovoChat sidebar.

    And yes, we've revamped the dashboard sidebar to include (i) Chat Button (ii) Automations (upcoming new feature)

    image

  10. Are you looking to add WhatsApp to your website to chat with your customers? Here are some ways you can integrate WhatsApp into your website.

    Quick link to the full guide ๐Ÿ‘‡

    https://novochat.co/add-whatsapp-to-website/

    Method 1

    1. With NovoChat's Chat Button Builder

    2. Insert your phone number to connect the builder to your account.

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    3. Customize your widget by changing fields like your company logo, button text, and greeting message.

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    4. Enter your email address to receive a code. Copy and paste the code into your website and youโ€™re done!

    4

    See method #2, #3 and #4 in our full guide: https://novochat.co/add-whatsapp-to-website/