Announcements

New updates and improvements to NovoChat.

  1. New Upload CSV Flow

    Improvement ๐Ÿ’ช

    Uploading contacts via CSV is now improved! You can map your CSV fields to your contact's variables now.

    Here's a quick screenshot of the new flow for Campaigns:

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    Navigate to Campaigns > Create new Campaigns

  2. Copy of Announcements - (NovoChat) Shopify Automations - Order Fulfillment

    We revamped the way you broadcast WhatsApp messages!

    If you click on "Campaigns" > "Create New Campaign", you'll see it split into 4 sub-sections:

    • Set Up
    • Select Contacts
    • Content
    • Preview

    This makes it clear and easy for you to set up and launch your broadcast message campaigns!

  3. New Sidebar

    Improvement ๐Ÿ’ช

    Hey guys, if you're reading this, you may have noticed a minor difference in the NovoChat sidebar.

    And yes, we've revamped the dashboard sidebar to include (i) Chat Button (ii) Automations (upcoming new feature)

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  4. Are you looking to add WhatsApp to your website to chat with your customers? Here are some ways you can integrate WhatsApp into your website.

    Quick link to the full guide ๐Ÿ‘‡

    https://novochat.co/add-whatsapp-to-website/

    Method 1

    1. With NovoChat's Chat Button Builder

    2. Insert your phone number to connect the builder to your account.

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    3. Customize your widget by changing fields like your company logo, button text, and greeting message.

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    4. Enter your email address to receive a code. Copy and paste the code into your website and youโ€™re done!

    4

    See method #2, #3 and #4 in our full guide: https://novochat.co/add-whatsapp-to-website/

  5. Want to get your website visitors to chat with you on WhatsApp or Messenger more often?

    Launching WhatsApp Chat Button

    This allows you add a WhatsApp CTA button to your website! When your site visitors click on the button, they'll get directed to your WhatsApp conversation automatically.

    Chat Button

    Head over to https://app.novochat.co/builder to add a WhatsApp chat button to your website!

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    WhatsApp or Messenger or LINE Chat Button

    Allow us to have individual chat app buttons on our website, like WhatsApp button or LINE button. I think this will increase users tendency to click and chat with us.

    JJ
    Shipped ๐Ÿš€

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  6. Don't want to use your own WhatsApp number to broadcast messages?

    NovoChat now provides you with a NovoChat-approved number to send your broadcast campaigns!

    (i) Go to Channels to see the saved number already set up.

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    (ii) Go to Broadcast > Channel Options to select it

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    Default WhatsApp number for broadcast

    Do you have a default number for broadcasting WhatsApp messages? So I don't need to ue my own number.

    JJ
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    As usual, let us know your feedback ๐Ÿ‘‹

  7. Metrics for Broadcast campaigns

    New Feature ๐Ÿš€

    Ever wondered how many people have read your broadcasted messages? Wonder no more!

    You can now view metrics like the "Sent" and "Read" statuses of your broadcast campaigns.

    image
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    Display campaign metrics for Broadcasted Messages

    Would be great to display metrics like the "Sent" and "Read" statuses of my campaigns, similar to sending out email campaigns

    JJ
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    Go to your broadcast page to check it out! ๐Ÿ™Œ

  8. Filter Broadcast campaigns

    Improvement ๐Ÿ’ช

    You can now filter between your active and draft broadcast campaigns

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    Filter broadcast campaigns

    I want to filter between my active and draft broadcast campaigns

    JJ
    Shipped ๐Ÿš€

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  9. Search Broadcast Campaigns

    Improvement ๐Ÿ’ช

    You can now search Broadcast campaigns by name using the search bar.

    image

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    Search broadcast campaigns

    If I have multiple broadcast campaigns, I want to search them by name easily.

    JJ
    Shipped ๐Ÿš€

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    Give it a try!